Welcome to the SHEE help centre. Here you will find how to order, payment, shipping, returns and the questions sisters ask us most. If you cannot find your answer, message us on WhatsApp and our team will help you.
How to order on SHEE
- Choose your piece. Browse Khimar, Instant, RTW or Essentials.
- Pick your colour and size. Tap a colour box on the product page. Not sure about size? See our Size guide.
- Add to cart. Use the + and – buttons to change quantity.
- Check out. Fill in your delivery details, choose your payment method and place your order.
- Get your confirmation. We email your order number straight away, and your tracking number once the parcel ships.
You can check out as a guest, but creating an account lets you see your past orders, save your address and collect reward points.
Payment
We accept online banking (FPX), DuitNow QR, Visa and Mastercard, and popular e-wallets. Prices can be shown in MYR or SGD for your convenience, but all payments are charged in Malaysian Ringgit (MYR). If you pay with a foreign card, your bank converts the amount at its own rate.
You can also choose DuitNow QR (manual): scan our QR after placing the order, pay the exact total, and send us the receipt on WhatsApp. How it works.
We do not offer buy-now-pay-later or interest-based instalments.
Shipping
Free shipping
Enjoy free shipping to Peninsular Malaysia and Singapore for purchases over MYR 150 / SGD 150. For orders below that amount, and for Sabah, Sarawak and Labuan, the Ninja Van shipping fee is worked out by weight and shown at checkout before you pay. We currently deliver within Malaysia and to Singapore.
Delivery time
- Ready-stock items are packed and sent within 1–3 working days.
- Delivery within Malaysia usually takes 5–8 working days after dispatch.
- International delivery usually takes 10–14 working days, depending on the courier.
- Pre-order items ship after the period shown on the product page (for example, 7–14 days).
Deliveries are not made on public holidays, so please allow an extra day around holiday periods.
Tracking your parcel
Once your parcel ships, we email you a tracking number. You can also check your order on the Track order page or in My account.
Address and customs
Please double-check your delivery address before placing your order. You can still change it with Change of mind until your consignment note is printed, but not once the parcel is on its way. For international orders, any customs duties or import taxes are paid by the receiver.
Returns and exchange
If you are not happy with your purchase, you may return or exchange it within 7 working days of receiving it, as long as:
- the item is unworn, unwashed and unaltered,
- the tag or label is still attached, and
- it is a full-priced item (items on 30–75% discount and clearance items cannot be returned, unless they are defective).
Change of mind (before we ship)
Changed your mind after placing an order? As long as your consignment note (airway bill) has not been printed, you can make changes yourself. Open your order in My account, on your order confirmation page or from the link in your order email, and tap Change of mind?
- Change of delivery address – updated straight away (the new address must be in the same shipping area).
- Modify existing order – remove items, change quantities or add more items. If the new total is higher, you pay the balance. If it is lower, we refund the difference after approval.
- Other – tell us what you need and our team will reply.
If your order is not paid yet (for example, you chose DuitNow QR), changes are saved straight away and you simply pay the new total.
Refunds for these changes go to your SHEE Wallet, or to your bank account for orders delivered within Malaysia. International orders are refunded to your SHEE Wallet. Removed items are refunded at the price you paid; added items are charged at the current website price, and the shipping fee stays the same. All change and refund requests are subject to SHEE’s approval, and your order is held while we check it. Once the consignment note is printed, please message us on WhatsApp instead.
How to return
- Message us on WhatsApp or email shee.admin@gmail.com with your order number, the item and the reason.
- We reply with the return address and next steps.
- Pack the item in its original packaging and send it back. Return postage is paid by the customer.
Exchange and refund
Within Malaysia, a flat RM16 covers both the return and the new delivery for an exchange. For a refund, RM8 is deducted from the amount refunded. Refunds for returned items are made as store credit to your SHEE Wallet and are processed within 7 working days of us receiving the parcel. Reward points used on the original order cannot be returned.
Faulty or wrong item
So sorry if this happens. Send us a photo of the item with your order number within 7 days of receiving it, and we will exchange it at no cost to you. If the item is no longer available, we offer a refund or another item of the same value.
Frequently asked questions
Do I need an account to order?
No, guest checkout is available. An account makes it easier to track orders, reorder and collect reward points.
I forgot my password. What should I do?
Go to My account and tap “Lost your password?”. Enter the email you registered with, and we will send you a link to set a new one.
I had an account on shawlshouse.com. Can I use it here?
We are moving our customers to SHEE. Once your account has been moved, set a new password using “Lost your password?” with the same email.
What is a pre-order?
Some colours are made in small batches. When an item says pre-order, it ships after the stated period. The waiting time is always shown on the product page before you pay.
Is the fabric see-through?
Each product shows an opacity level in its description. Our khimar are made to be opaque, so most do not need an extra layer to cover the neck.
How do I choose my size?
See the Size guide. If you are between two sizes, choose the longer one for more coverage, or message us and we will help.
How do reward points work?
Registered customers earn 1 point for every RM1 spent (on the products, after discounts, not shipping). Points are added once your order is paid. 100 points = RM1 off your next order (for agents, 200 points = RM1). To use them, go to My account > Points & rewards, press Redeem and apply the coupon at checkout.
When do points expire? Points you earn on shee.my are valid for 1 year from the date of purchase. Points carried over from your shawlshouse.com account must be redeemed by 31 October 2026. After that they expire. Your checkout page and My account show how many points you have and when they expire. Older points are always used first.
Can I change or cancel my order?
Yes, as long as your consignment note (airway bill) has not been printed. Open your order in My account, on your order confirmation page, or from the link in your order email, and tap Change of mind? You can:
- Change your delivery address – updated straight away (same shipping area).
- Modify your order – search and add more items, change quantities or remove items. If the total goes up, you pay the balance. If it goes down, we refund the difference after approval.
- Other – for anything else, including cancelling, tell us what you need.
Not paid yet (DuitNow QR)? Your order is updated straight away and you simply pay the new total. Refunds go to your SHEE Wallet, or to your bank account for orders delivered in Malaysia. All change and refund requests are subject to SHEE’s approval. Once your consignment note is printed, please WhatsApp us. Full details: Change of mind.
How do I pay with DuitNow QR and send my receipt?
Choose DuitNow QR: scan, pay, then WhatsApp the receipt at checkout. After you place the order, you will see our SHESHAWLS DuitNow QR and the exact amount (also in your order email). Scan it with any Malaysian bank or e-wallet app (on your phone, tap Save QR image and choose it from your gallery), pay the exact total with your order number as the reference, then tap Send receipt on WhatsApp. We ship once the payment is confirmed. Unpaid orders are cancelled after 2 days.
What is the WELCOME offer?
On your first order on shee.my, key in the code WELCOME at checkout to get 15% off our website prices (for example, Safya Clipe RM89 becomes RM75.65), an RM7.50 shipping voucher with no minimum spend, and 100 welcome points. It can be used once per customer, is not available for agents, and the 15% does not apply to items on an extra promotion of more than 15% below the website price. From your second order, free shipping applies from RM150 / SGD150 as usual.
What do the member badges mean?
Your badge is shown in My account and is given automatically from your order history:
- Agent – 20% off when you buy 20–59 pcs, 25% off from 60 pcs (items RM19 and above).
- VIP – after spending RM1,500 or 10 orders: an extra 10% off on top of every deal.
- Special promo – member-only vouchers from time to time.
- Regular – our normal prices and ongoing promotions.
The same benefits apply in our shop. Registered members also get 5% off in-store for purchases of RM150 and above.
Where does my refund go?
Refunds for returned items are made to your SHEE Wallet, which you can use on your next order. For approved changes made before shipping, Malaysian customers can choose a bank transfer instead. Your wallet balance is in My account.
Still need help?
Our team is here Monday to Friday, 9am to 5pm. Reach us on WhatsApp +6017-777 0658, email shee.admin@gmail.com, or visit our Contact page.